We’re excited to be reopening some of our services and buildings, and welcoming you back in person!

The health and safety of our customers and staff is something we take really seriously, so there are a few important things you will need to know before visiting our facilities or buildings.

You will need to provide proof of vaccination

All visitors to Council buildings will need to check-in and provide proof that they are fully vaccinated.

If you are not fully vaccinated, including those who have a medical exemption, we will provide our service to you in another way where possible (online or over the phone). 

It is also a requirement that all staff working in Council buildings are fully vaccinated.

Children aged 15 or under are not required to prove vaccination status and they will be allowed to enter the library with a fully vaccinated supervisor.

You must check-in upon each entry

Check-in QR codes will be located at the entry to our buildings and all visitors will be asked by a COVIDSafe marshall to check-in and provide proof of vaccination before entering the building. 

Use our online services

Did you know you can make payments, report issues and make requests online? Save a trip to one of our centres by using Online Services.

And as always, if you’re feeling sick, please stay home and get a COVID-19 test. 

Be kind

Like everyone else, we are navigating our way through the easing of restrictions, so please choose kindness, compassion and understanding over the coming weeks.

We look forward to welcoming you back and thank you for playing your part in keeping our community safe.

Upcoming service changes

Customer service centres

Our Coburg customer service centre, the Merri-bek Civic Centre, reopens from 8:30am on Monday 8 November 2021. You can find out the details for this centre on our Contact us page.

Our other customer service centres will remain closed until further notice.

Moreland City Libraries

Our libraries reopen from Monday 8 November 2021. You can find out the opening hours and details for each of our libraries on our Visit or contact us at the library page.

Active Merri-bek centres

Brunswick Baths outdoor pool and Oak Park outdoor pool opened on Friday 22 October. The latest service updates are available on our Active Merri-bek website.

Other service updates

There may be more changes to services as restrictions continue to ease. Current information is available on our COVID-19 Council service changes page.