You can contact us via telephone, online, mail or in person.
Give positive feedback
Send us a compliment. We love to hear about the things we are doing well.
Report an issue
Choose the from the requests below to report an issue or request a service. After submitting the form, you are provided with a request number you can use to follow up.
It is important we hear your feedback to help us fix a problem or learn how we can do things better. If you express dissatisfaction about our actions or decisions, we will record your comments as a complaint .
Send a message
You can use this form to send information to us or leave positive feedback.
Customer requests and enquiries
Report a problem, ask a question, or give us feedback online.
If you would like to report an injury sustained on Council property or damage to your property, you can follow this process to make a report. For all other requests or enquiries, report the issue through our website or use our Council Service Finder to find more information.
Terms and conditions for online services
Use of Council's online services, privacy, confidentiality and website security information.
Customer Service Charter
Merri-bek City Council exists to care for and meet the changing needs of our community in a sustainable way.