If you are experiencing financial hardship, please submit a payment arrangement or extension request below. To discuss further please contact the Revenue Services Unit at email@example.com or phone 03 9240-1111
Provide feedback on our draft Financial Hardship Policy
This policy assists ratepayers and debtors who are experiencing financial distress, pay their Council rates or invoices. The Covid Financial Hardship Policy has been in place for 2 years and expires on 30 September 2022.
Council has now made some key changes to the revised Financial Hardship Policy that will replace the Covid Financial Hardship Policy from the 1st October 2022. You can review the draft Financial Hardship Policy and provide your feedback by 5pm Tuesday 16 August 2022.
Grants to make energy-saving upgrades to your home
If you own your home and live on a low income, we are offering grants so you can make energy-saving upgrades to your home that will reduce your electricity bills. You can find out how we're supporting low-income earners to improve their homes and reduce their bills on our Zero Carbon Merri-bek website.
Rates arrears are outstanding amounts from previous years. Arrears shown on your annual rates notice must be paid immediately, unless a payment arrangement has been approved.
Arrears may be subject to legal action without further notice.
Penalty interest on late payments
When you pay your rates and charges, it is essential that your payment is received by the due date. You can find out more about due dates on our Pay you rates page. Interest may be charged on the overdue amount if your instalment is not paid by the due date.
The interest rate for the 2022-23 rating period is 10% per annum. This interest rate is fixed under Section 2 of the 'Penalty Interest Rates Act 1983'.
If you are experiencing difficulties paying your rates by the prescribed due dates please enter into a payment arrangement by completing the 'Late rates payments arrangements form' at the bottom of this page.
With BPAY, you can make one-off or schedule recurring payments on a date that suits you. You just need to make sure you have funds available in your account on the scheduled date. BPAY details are on your rate notice.
All payment arrangements are managed by our collection agent, Recoveries and Reconstructions.
The Merri-bek’s Covid-19 Financial Hardship Policy will cease on 30 September, 2022 and the Council’s Hardship Policy will replace this.
Council offers instalment extensions of up to 4 weeks. You need to complete the 'Late rates payments arrangements form' at the bottom of this page.
Rates support information in your language
If you need in-language information about rates support, look through the documents below: