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Visitor and services permits

Visitor permits

Visitor permits allow people who are visiting you to park on your street. We have two types of visitor permits available. These permits allow visitors to park in all areas with green-timed parking restrictions over 30 minutes on your street. Visitor permits do not allow visitors to park in red sign areas e.g. 'Clearway', 'No stopping', or 'Loading zone' signs.

  • These visitor permits are sold in books of 10 scratch tickets.

    • Each ticket allows the visitor to park for that day only.
    • The visitor must always display the ticket on the left hand side of their dashboard.

    It costs $26.45 or $13.20 with a concession card to buy a book of 10 scratch tickets.

    You can apply for one if:

    • you live on a street with timed parking restrictions and
    • the property has not been subdivided after 2011.
  • You can apply for a weekly parking permit if:

    • you live on a street with green timed parking restrictions and
    • the property was not subdivided after 2011.

    This permit costs $13.55 or $6.80 with a concession card.

    This permit is only valid for the set week you applied for.

Find out if you are eligible for visitor parking permits

To find out if you can apply for visitor parking permits, you can search for your property to check.

Search for Property Eligiblity

If your property is ineligible for a visitor parking permit but you need someone to be able to come and visit you (for example, to provide care), you can still apply for a visitor parking permit. You will need a letter of support from a doctor, social worker, caseworker, or similar.

  • When you apply for this type of visitors permit, you must include proof that you live at the address the permit is for. This proof must be one of the following documents:

    • driver's licence (with current address)
    • rates notice
    • lease agreement
    • utility bill (this cannot be a mobile phone bill)

    A concession card must be provided if applying for the concession fee.

    Physical book of 10 visitor scratch tickets

    You can apply for a visitors parking permit on our eServices website.

    Alternatively, you can apply by filling in the Parking permit application form (PDF 547Kb) and:

    • taking it to one of our customer service centres. You can find the locations of our customer service centres on our Contact us page.
    • mailing it with a cheque or money order to Merri-bek City Council, Locked Bag 10, Brunswick 3056.

    Once your application is approved, your physical permits will be posted to you within two weeks of applying for them. These times may vary depending on AusPost demand.

    Electronic book of 10 visitor permits

    If you have a PayStay account you can apply online for a visitor's ePermit on the PayStay website. If you do not already have a PayStay account, you can sign up for one to receive your visitor permits electronically.

    Once your application is approved, your electronic permits will be immediately available on your PayStay account.

  • When you apply for this type of visitors permit, you must include proof that you live at the address the permit is for. This proof must be one of the following:

    • driver's licence (with current address)
    • rates notice
    • lease agreement
    • utility bill (this cannot be a mobile phone bill)

    A concession card must be provided if applying for the concession fee.

    You can apply for a weekly visitors permit by filling in the Parking permit application form (PDF 547Kb) and then:

    • taking it to one of our customer service centres. You can find the locations of our customer service centres on our Contact us page.
    • mailing it with a cheque or money order to Merri-bek City Council, Locked Bag 10, Brunswick 3056.
    • emailing us at csaenquiries@moreland.vic.gov.au and once processed an invoice will be sent to you for payment. Please note permits will not be issued until payment is received.

    You will receive your permit in the mail within two weeks of applying for it. These times may vary depending on AusPost demand.

  • If you lose or damage your weekly visitor permit, you must fill in a statutory declaration. You can then:

    You will need to pay a replacement fee of $29.80 for each permit you need to be replaced.

    Once we have received your statutory declaration, we will send you an invoice so that you can pay for your new permit. You can pay using the details listed on the invoice. After this is paid, we will send you a new permit.

    Until you receive your new permit, you must park legally and observe parking restrictions in the street.

  • Ensure you have checked your property's eligibility. 

    If you are still having trouble please refer to our ePermit Application User Guide (DOC 5MB) for assistance.

    You can email csaenquiries@moreland.vic.gov.au for assistance if you are still having trouble after reviewing the user guide.

Service permits

If you are a tradesperson, removalist, or any other service provider who needs to park outside a person's house, you may need a service permit. This permit will let you park on the street that you are providing a service on all day.

This permit is valid for up to 4 weeks and will cost $21.85 per week.

Residents who have service providers completing work at their house can apply for this permit. The service provider can also apply for this permit, but they will need a letter or email from the resident giving consent.

When you apply for a service permit you will need to attach proof of services taking place, e.g. a quote including service dates from your contractor (removalists, tradesperson). 

Service permits are only required if there are timed parking restrictions in your street. 

  • You can buy up to 3 permits across 12 months.

    To apply for them, you will need to attach proof of your address and proof of services taking place e.g. quote for removalist/tradesperson.

    You can then apply for the service permit  on our eServices website.

  • If you lose or damage your service permit, you must fill in a statutory declaration. You can then:

    You will need to pay an administration fee of $29.80 for each permit you need replaced.

    Once we have received your statutory declaration, we will send you an invoice so that you can pay for you new permit. You can pay using the details listed on the invoice. After this is paid, we will send you a new permit.

    Until you receive your new permit, you must park legally and observe parking restrictions in the street.

The Merri-bek User Pays Parking Permit

The Merri-bek User Pays Parking Permit is a permit that lets you park in on-street parking bays with timed restrictions for a longer time. This permit does not let you park long-term in areas with restrictions of 30 minutes or shorter, or where there are signs that say permits are not accepted.

This type of permit is useful if you frequently need to park on a certain street (for example, near your work) for a long time.

  • Anyone can apply for this permit.

    You need to request the permit for a certain street when you apply, and the permit will generally be granted for use on this street. Occasionally, we may issue the permit instead for a alternative street. We will discuss with you if needed.

  • The fees for a User Pays Permit are:

    • $109.30* for the first month within a 12 month period
    • $327.80* for any months after that within the 12 month period

    *Prices are subject to change

  • If you lose or damage your weekly visitor permit, you must fill in a statutory declaration. You can then:

    You will need to pay an administration fee of $29.80 for each permit you need replaced.

    Once we have received your statutory declaration, we will send you an invoice so that you can pay for you new permit. You can pay using the details listed on the invoice. After this is paid, we will send you a new permit.

    Until you receive your new permit, you must park legally and observe parking restrictions in the street.

You can apply for a Merri-bek user pays permit on our eServices website.

Work Zone permits

If you are completing building works and you need a place to park near the building site, you can apply for a Work Zone permit.

If we approve your application, we will create a restricted parking zone (a work zone) next to your site, for certain operating hours. Only workers with a Work Zone permit will be allowed to park in this area during these operating hours.

We can issue Work Zone permits if:

  • there is enough room in front of the work zone so that you don't have to park in front of the neighbour's houses
  • there aren't any 'no stopping' signs or clearway operating times in the work zone area
  • we do not get more than 2 objections from the neighbours about the proposed work zone after we send them a letter informing them
  • only vehicles that are necessary for works on the site (such as trucks and trade vehicles carrying essential equipment) can park in the work zone. Commuter employees of the site may not park in the work zone

A Work Zone permit costs $803.35 and will allow you to use 2 standard parking bays. It costs $36 extra per week for each additional parking bay.

Applying for a Work Zone permit

When you apply for a Work Zone permit, you will need to include:

  • the building site address
  • a map of the requested location of the work zone (we will only create a work zone on one side of the property, even if there are multiple boundaries)
  • the hours that the restrictions are to apply (typically Monday to Friday 7am to 4pm, Saturday 9am to 1pm)
  • the length of time of the construction works (up to 12 months)
  • invoicing details, including an address and ABN.

You can read our Parking Management Policy (DOC) to find out more.

You can apply for a Work Zone permit on our eServices website.