Missed bin collection

Missed bin collections

Use our online calendar to find bin collection dates for your address. 

Collection frequencies for most properties across Merri-bek are. 

  • General rubbish (red or dark green lid) is still collected weekly
  • Food and garden organics (light green lid) is now collected weekly
  • Mixed recycling (yellow lid) is now collected every 2 weeks
  • Glass recycling (purple lid) is collected every 4 weeks

If your bin was not collected on your usual collection day please check the following:

  • Bins need to be placed outside ready for collection by 5:30am on your collection day. We recommend putting your bins out the night before. If we did not collect your bin because it was not placed out in time, you have missed this week’s collection.

  • Bins are generally collected before midday on your collection day. If it is before midday on your collection day and your neighbour's bins have also not been collected, please wait until after midday to report the bins as missed.

    You can report missed bins by calling us on 9240 1111 or on our eServices website.

  • Other reasons your bin may have not been collected include:

    • The bin has been left in a way that prevents us from collecting it. This includes the bin being too close to other objects, hidden from view, not on the kerb or not facing the street
    • The bin is overfilled and the lid cannot close
    • The bin weighs more than 30kg

Use our online calendar to find bin collection dates for your address.

How to report a missed bin collection

If we missed your bin on your usual collection day, we can arrange a new bin collection for you.

You can report missed bins by calling 9240 1111 or on our eServices website.

After reporting a missed bin collection, leave your bin out on the kerb. We will collect your bin within two business days.

Recollection of your recycling, glass or food and garden organics bins if you forget

There may be times that you forget to put your recycling, food and garden organics or glass bin/s. 

If you are unable to wait until your next collection day or week a fee for service is available. Apply online and pay $21.60, per bin for recollection within 1-2 business days. Put your bin on the kerb for collection once your application is made and paid. For issues contact waste@merri-bek.vic.gov.au. 

Recollection will only take place if the bin has compliant material in the bin and is only available for recycling, glass and food and garden organics.