Why did I get a parking fine?
If you park illegally in Merri-bek, you can be fined. It's important to be aware of the parking rules in Victoria so that you can make sure you are always parking legally. More information about the parking rules that apply in Victoria is on the VicRoads website.
Illegal parking is referred to as an 'infringement' and it can include:
- parking in a 'no parking' or 'loading zone' spot
- parking in a 'no stopping' spot or a 'clearway'
- overstaying the time on the parking signs
- parking without a permit in a permit spot
- parking without a ticket in a ticketed spot
Your parking fine may be placed on the windscreen of your car, given to you as you return to your car or mailed to you.
You can find out more about Merri-bek's parking management in our Parking Management Policy (DOC).
Pay your parking fine
If you get a parking fine, you can pay online through Council eServices. You will need to register as a user or sign in. You can user VISA or MasterCard to pay your fine online. Make sure you have your parking fine notice ready.
You can pay your parking find online on our eServices website.
You can pay your parking fine by phone with a Visa or MasterCard 24 hours a day using our secure automated system.
To pay your parking fine by phone:
- Call 9240 1111 and press 1 to make a payment. Then press 1 to pay 'fines and infringements' and follow the voice prompts.
- You will need to provide the 'Infringement number' located on your notice and your Visa or MasterCard number details.
You can pay your parking fine by post by:
- Separating the payment slip at the bottom of the notice and mailing it (before the due date) with your cheque or money order to: Merri-bek City Council, Locked Bag 10, Merri-bek 3058.
- Make the cheque or money order payable to ‘Moreland City Council’ and cross it 'Not negotiable'. Do not include cash in the mail.
We do not provide a receipt for payments received by mail. Please keep the top section of the notice for your records.
You can pay your parking fine in person by:
- Bringing your fine to a Customer Service Centre before the due date. You can find the locations of our Customer Service Centres on our Contact us page.
- You can pay by Visa or MasterCard, EFTPOS, cheque, money order and cash. The minimum payment for all card transactions is $10 and there is no cash out facility.
You can pay your parking fine on our eServices website.
Pay by installments or request a payment plan
A payment plan is a plan we make with you that gives you more time to pay your parking fine. A payment plan can allow you to pay your fine in instalments.
A payment plan lasts for a maximum of 6 months, and if you miss a payment, your plan will be cancelled.
You can request to pay your fine through a payment plan if you have either:
- a Pensioner concession card, DVA Gold Card TPI (Total and Permanently Incapacitated), DVA Gold Card WW (War Widow), or Health Care Card
- more than one fine
A payment plan is a formal agreement with us and is available for a maximum of 6 months.
Missing a payment or not making the initial payment will cause the payment plan to be cancelled. The fine will then proceed through the enforcement process and may incur additional costs.
Apply online: You can set up a payment plan with us by completing the online Payment Plan Application Form.
By phone: You can set up a payment plan with us by calling 9240 1111.
In some circumstances, you might need to complete our Payment plan application form (PDF). Once you have filled in this form you can either:
- Mail it to Merri-bek City Council, Locked Bag 10, Merri-bek Vic 3058
- Fax it to 9240 1212
- Email a scanned copy of the form to CSAenquiries@moreland.vic.gov.au
The application for a payment plan must be received by us before the due date.
Please note: if you get a fine from us, you have 28 days to pay or arrange a payment plan. Alternatively, if you meet certain circumstances, you can appeal your fine.
You can pay an installment on your payment plan on our eServices website. You will need to enter the notice number and the agreed payment plan amount will appear.
An extension of time to pay may be granted at Council's discretion. You can apply for a payment extension by calling our Customer Service team on 9240 1111.
Appeal a parking fine and see parking photos
If you received a parking fine, you are allowed to request for an internal review. You can also see the parking photos attached to your fine in the View photos of your fine section below.
Please check the following scenarios to find which may apply to you.
We will not accept this as a reason to review your fine and you will need to pay it. You need to learn the parking rules in Victoria before you drive.
Information about the parking rules in Victoria is available on the VicRoads website.
If you do not believe you parked illegally you can appeal your parking fine using the information on this page.
We will review your fine and let you know if you did. If we find that you did park illegally, you will need to pay your fine.
It is your responsibility to pay-stay within the timed parking restrictions, or pay for enough parking. It is also your responsibility to make sure your vehicle has enough petrol.
We will not accept either of these reasons for review and you will need to pay your fine.
We will review your fine if you:
- have a mental or intellectual disability, an illness or an addiction to drugs or alcohol
- are experiencing homelessness
- are experiencing family violence
If you appeal your fine because of any of the above reasons, you will need to provide letters from doctors or support services to support your special circumstances.
If you appeal your fine for this reason we will review your fine if there were circumstances outside of your control, such as a medical emergency or vehicle breakdown.
If this is your reason to appeal your fine, you will need to provide documentation, such as a letter from the hospital/doctor or a letter from a mechanic.
You are responsible for making sure that you read and understanding parking signs and that you put the correct money in the ticket machine. We will not accept these reasons for review and you will need to pay your fine.
If you have a parking permit but it is for a street other than the one you got the fine on, you need to pay your fine.
If you changed your address with VicRoads when the the fine was sent and you didn't get it, you have 14 days to provide evidence that you didn't know you had a fine.
It is your responsibility to let VicRoads know of your change of address within 14 days of moving house.
If your reason for wanting to appeal your fine is listed above, then you must apply for the review within 28 days of receiving your fine.
When you request an appeal, you need to make sure you have a copy of your infringement, any photos related to it and any other supporting letters or documents you may need.
There are two ways you can request a review:
- You can appeal your parking fine online on our eServices website
- You can fill in the Application for Internal Review form (DOC 71Kb) and mail it to Merri-bek City Council, Locked Bag 10, Merri-bek 3058, or deliver to one of our Customer Service Centres. You can fidn the locations for our Customer Service Centres on our Contact us page.
If you want to view your fine and any photos attached it, enter your details in the form below. We recommend you do this before you make an appeal.
After you have submitted a parking fine appeal
Please do not contact the Mayor or Councillors regarding fine reviews, as Victorian state law prevents them from playing any role in this process.
Once we receive your review request, we will respond to you within 90 days. While we review your fine, it will be put on hold until a decision is made.
We will let you know the outcome of your review request when this is decided. If we do not agree to cancel your fine, we will give you a new payment date.
If your fine is not cancelled you may elect to have the matter dealt with in the Magistrates Court. You need to notify Council in writing by mailing Merri-bek City Council, Locked Bag 10 Merri-bek 3058 by the due date.
It is important to be aware that Court lodgement fees will be applied if you request to go to court.
If the matter is found in Council’s favour, Council will seek an order to have the lodgement fees added to the infringement amount. Once the fine is lodged with the Courts, if you change your mind and decide to pay the fine, you will be required to pay the lodgement fee incurred by Council along with the original fine amount.
Court elect fees
For a single offence the fee is $87.20 and for multiple offences the fee is $131.50 (subject to increase 1 July each year).
More information about the parking fine appeal process is available on the Victorian Government Fines Victoria website.
Nominate another driver
If you believe the fine was meant for someone else, or that it wasn't your vehicle parked illegally, you can nominate a driver below.
If someone else was driving your car, please fill in the Nomination Statement (PDF 541Kb) and either:
- mail it to Merri-bek City Council, Locked Bag 10, Merri-bek 3058,
- email it ot us at email@example.com
- bring it to one of our Customer Service Centres, the locations of which are on our Contact us page
What happens if you don't pay a parking fine
If you do not pay a fine by its due date, extra costs will be added to your fine. We may also register your fine to Fines Victoria if you continue not to pay. You can find out more about this on the Fines Victoria website.
In some instances we may also lodge your fine at the Magistrates Court.
Report a ticket machine issue
Report illegal parking
You can report illegal parking to us if you see a vehicle in any of the following situations:
- blocking the safe flow of traffic
- blocking a driveway
- in a no stopping or no parking zone
- in a disabled parking zone without a valid permit
- on a nature strip, footpath or median strip
- impacting the safety or amenity of the community
It is not necessary to report a vehicle that has over-stayed a time restriction as regular patrols will manage these situations.
A vehicle may be considered abandoned if:
- the registration is listed as expired or cancelled on the VicRoads website, which you can check on the VicRoads website
- the vehicle has no number plates
- the vehicle is registered but has not moved for at least 2 months. These cars will get a pink sticker. If you get a pink sticker, you need to move your car.
What to do if you find a yellow sticker on your car
We will place a yellow sticker on your vehicle if we think it is abandoned. You then have 48 hours to register the vehicle or move it to private property.
You could also donate the vehicle to Kids Under Cover, which uses the sale of vehicles to build homes for homeless and at risk young people. You can find more information about this group on the Kids under cover website.
If you do nothing, your vehicle may be impounded.
Contact us as soon as possible to discuss your options and to let us know what you will do. If your vehicle has been impounded, you can also contact us to arrange to retrieve the car or to discuss other options. If your vehicle has been impounded we require proof of ownership of the vehicle and photo ID to be emailed to firstname.lastname@example.org
Parking rules in Victoria
Key Victorian road rules involving parking
The Victorian road rules are published in 'Road Safety Road Rules 2009'. The key section of the road rules regarding parking is Part 12 – Restrictions on stopping and parking.
A summary of the key road rules in Victoria about parking is available on the VicRoads website. There you can find information about the types of parking, parking lines and zones, and other stopping and parking rules.
Rules for clearways and tow-away zones
A clearway is a section of road where parking and stopping is not allowed at the times shown on the clearway sign.
Clearways are put on some main roads which have more traffic during peak hours. They allow cars, trams and buses to keep moving and avoid delays during peak times.
If you park in a clearway zone during the restricted times, your vehicle can be towed away.
Moreland City Councils enforces clearways on Lygon Street in Brunswick.
Department of Transport (VicRoads) enforces all other clearways in Merri-bek.
There is a fee to release your vehicle from the storage yard.
If you do not collect your vehicle within 5 days, a storage fee also applies for every day after that until you collect the vehicle.
You may also receive a parking infringement notice from us or Victoria Police in addition to the release and storage fees.
VicRoads fee information and further details about the location of the storage yard and opening times is on the VicRoads website.
To report a vehicle parked illegally in a tow-away zone on a major road, please contact the VicRoads Traffic Management Centre on 13 11 70.
Community members can contact the Department of Transport using the details below.
Phone: 1300 303 505
You can find more information on the Department of Transport website.
If community members received a fine from a Council infringement, they will need to contact the relevant council.
How to get your vehicle released
If your vehicle has been towed you can collect it from Nation Wide Towing impound yard (secure storage) at 34 Cromwell Street, Collingwood.
The yard is open from 7am to 9pm on weekdays, and 9am to 1pm on Saturdays. It is also close to tram and train lines.
You must provide proof of identity and pay the vehicle release fee to leave with your vehicle.
If you believe that your vehicle should not have been towed, you may request a review only after you have paid the vehicle release fee.
We are introducing a roadside release program that will help drivers who have parked their vehicles illegally in clearway tow-away zones to get them back more quickly.
If a driver returns to their vehicle being towed before it has left the area to travel to the impound yard, they will have the option to pay the vehicle release fee and have their vehicle released at the nearest safe location.
Each tow truck will have an EFTPOS machine to take payment from drivers to enable release of their vehicle.
This program is already operating in the City of Melbourne, Port Phillip and Yarra and will be made available in all municipalities from 1 December.
In the event where the tow truck driver deems it unsafe for OHS reasons to release the vehicle roadside, they may use their discretion and choose to tow the vehicle back to the impound yard for collection.
Aggression and violence will not be tolerated. In those circumstances vehicles will not be released.
Appeals for Department of Transport issued fines
The Department of Transport has an appeal process for towed vehicles and infringements.
If you believe that your vehicle should not have been towed, you may request a review from the Department of Transport.
Reviews will be considered on the grounds of exceptional circumstances and applications will need to provide details of the time, date and location of the tow along with supporting evidence.
Evidence for exceptional circumstances may include reports, letters, statements, submissions, police reports and family violence safety notices.
Please post your review request to:
Clearway Towing Administrator
Locked Bag 9000
Kew Victoria 3101
More information on clearways is available on the VicRoads website.
Community members may apply for an internal review of clearway fines issued by the Department of Transport (VicRoads).
VicRoads provides information about how to ‘request of review of your fine’, the grounds you can apply for, FAQs and an application form. It also provides information on how to pay your fine, request a payment extension, legal assistance and interpreting services.
You can find the information on towaway zoneson the VicRoads website.
You can find more information about appealing towaway zone fines on the Department of Transport website. You can also email email@example.com to get in touch with the Department of Transport.