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Support services and the NDIS

Support services for people with a disability

We provide a range of services to people with disability living in Merri-bek who are eligible for support.

  • We can provide a number of household help services, including:

    • cleaning
    • shopping
    • help getting from the bathroom or getting dressed.

    We can also help you with any basic, small maintenance tasks around the house, providing they do not need a qualified tradesperson.

  • Our meal delivery service can bring you tasty, healthy 3-course meals to people in their homes. This service is for you if you are finding it difficult to shop or cook for themselves.

    You simply heat your meal at a time that’s convenient for you using the supplied heating instructions.

    Seasonal menus are developed using seasonal ingredients that are fresh and healthy.  These are prepared with the help of an Accredited Practicing Dietitian.

    Find our more on our Services for Seniors page which has more information on how to request this service and how to make a referral. 

  • Respite support is available to give you and your family or carers a break for a short amount of time. This can allow you and your carer/s to have the space to do things independently and have some different company. Respite support can be planned in advance or can be accessed in an emergency.

How to access a support service

If you wish to request one of these support services, you will need to make a referral. See here for information on referrals.

The Aged and Disability Services brochure (PDF 268Kb) outlines the full range of Council services, which will help you work out which service is right for you.

We have been continuing our home care services throughout the COVID-19 pandemic. We have been following current restrictions closely. The health and safety of our residents is very important to us.

If you or anyone you know needs support during this time please call our Aged and Community Support team on 9240 2302 to discuss eligibility.

The National Disability Insurance Scheme

The National Disability Insurance Scheme (NDIS) provides Australians who have a permanent and significant disability with funding for services and support to take part in everyday activities.

The NDIS also provides information and connections to all people with disability in their communities.

You are eligible for the NDIS if you:

  • have a permanent and significant disability that impacts how you can participate in activities
  • are, or were, under the age of 65 when you first accessed the NDIS
  • are an Australian citizen, have a permanent Australia visa while living in Australia, or have a Protected Special Category Visa.
  • To speak with someone regarding the NDIS phone 1800 800 110.

  • The NDIS works with Local Area Coordinators (LAC) to help people navigate the NDIS and choose the best way to use their funding. LACs can help people select services and be an active part of the community.

    The Brotherhood of St Laurence (BSL) provides LACs in Hume and Merri-bek.

    Contact Brotherhood of St Laurence

  • The NDIS is able to provide early childhood intervention for children aged 0 to 6 years. This means that your child will get the support and inclusion they need from an early age.

    To make a referral you can access a referral form on the Brotherhood of St Laurence (BSL) website.

    To find out more contact the BSL NDIS Early Childhood Intervention Services:

  • What is psychosocial disability?

    Psychosocial disability is a term used to describe a disability that may arise from a mental health issue.

    Not everyone who has a mental health condition will have a psychosocial disability, but for people who do, it can be severe, longstanding and impact on their recovery. People with a disability as a result of their mental health condition may qualify for the NDIS.

    Find out more about mental health and the NDIS