Contact us

Call us

This line is open at all times (24-hours) and can be used after-hours to report emergencies.

For Languages, Interpreters and accessible calls visit the section below.

Report an issue online

Report an issue or request assistance on our eServices website.

Contact us by mail

  • Mail: Locked Bag 10, Brunswick VIC 3056 Australia.

Visit us

Coburg Civic Centre

This centre is closed on public holidays.

This centre accepts cash.

  • The facilities at the Merri-bek Civic Centre include:

  • A limited amount of time-restricted off-street parking is available at Merri-bek Civic Centre at the rear of the building (accessed via Urquhart Street).

    Time-restricted parking is also available in Urquhart Street, Elm Grove, and Bell Street.

  • Buses

    The closest bus stop is on Bell Street. It is a 2-minute walk from Merri-bek Civic Centre towards Sydney Road.

    This stop is part of the following bus routes:

    • 513 Glenroy to Eltham
    • 525 Coburg to West Reservoir via Newlands Road
    • 526 Coburg to West Preston via Murray Road, and
    • 527 Gowrie Railway Station to Northland Shopping Centre via Murray Road.

    Trains

    Coburg Station is on Bell Street. It is a 10-minute walk from Merri-bek Civic Centre crossing Sydney Road. It is on the Upfield train line.

    Trams

    Tram stop number 34 is at the Bell Street and Sydney Road intersection. Route 19 goes to Coburg North and the City.

    Bike routes and parking

    The Upfield bike path is five minutes ride. Exit at Coburg Station. Bicycle parking is at the front and rear entrances of the centre.

Brunswick Customer Service Centre

This centre accepts cash.

  • The facilities at the Brunswick Customer Service Centre include:

  • A limited amount of time-restricted parking is available in Sydney Road, Dawson Street, and Glenlyon Road.

  • Buses

    There are bus stops on nearby side streets off Sydney Road.

    These bus stops are part of the following routes:

    • 504 Moonee Ponds to Clifton Hill via Brunswick Road
    • 506 Moonee Ponds to Westgarth via Dawson Street
    • 508 Ponds to Alphington Station via Victoria and Blyth Streets, and
    • 509 West Brunswick to Sydney Road via Hope Street.

    Trains

    Jewell and Brunswick Stations are a 10-minute walk. They are on the Upfield train line.

    Trams

    Tram stop number 21 is at the Dawson Street/Glenlyon Road and Sydney Road intersection. Route 19 goes to North Coburg and the City.

    Bike routes and parking

    The Upfield bike path is a 5-minute ride. Exit at Dawson Street. Bicycle parking is at the front and side entrances of the centre.

Glenroy Customer Service Centre

This centre is closed on public holidays.

This centre does not accept cash.

Contact us by email

  • Email: info@merri-bek.vic.gov.au and attach any necessary documents for your request or message.

    NOTE: This does not include the lodgement of Planning Applications which must be made electronically or submitted via hard-copy at one of our Customer Service Centres. Visit Planning Applications page to find out how to lodge an application.

Languages and interpreters

Language Link is our free multilingual telephone information service. 

The phone numbers below will connect you with Language Link for the following languages:

If you speak a different language, you can call 03 9280 1919 and mention your language.) 

Accessible call options

The accessible call options we have available are

Media enquiries

All media enquiries must be directed to our Strategic Communications team:

  • 0407 556 101 Please note this phone number is for media enquiries from journalists only. For all other enquiries please call (03) 9240 1111.
  • mediaenquiries@merri-bek.vic.gov.au
    Please note this email address is for media enquiries from journalists only. Other emails will not be responded to, and should be directed to info@merri-bek.vic.gov.au. 
  • Journalism student requests: please note that we are not able to respond to media enquiries from journalism students due to the volume of media enquiries that we receive from media outlets. 

Customer Service Commitment 

At Merri-bek City Council we put the community at the heart of everything we do. We strive to consistently deliver on our promise for our customers to feel we are helpful, engaged, accountable, respectful and timely. Learn more about our Customer Service Commitment

Make a complaint

Learn more about how to make a complaint.

Send us a message

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Privacy

Council is committed to protecting your privacy, learn more on our Privacy page. Any personal information you share will only be used by Council to process your message. Council will not give this information to any other individual or organisations unless required by law.