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Hard waste collection

Booked Hard Waste 

From 1 July we moved to a booked hard waste collection service. 

Eligibility

Residential properties:

You are eligible to book a hard waste collection if the waste charge is paid at your property, either by you or your landlord, and you receive a Council-provided kerbside waste collection service (i.e. if your bins will have Council's logo on them).

Commercial and non-residential properties:

You are eligible to book a hard waste collection if:

  • The waste charge is paid at your property, either by you or your landlord, and you receive a Council-provided kerbside waste collection service (i.e. if your bins will have Council's logo on them) AND
  • It is safe for you to place hard waste on your property frontage.

To be placed safely hard waste must not obstruct or hinder the use of any road or footpath. Properties in retail precincts are not entitled to the hard waste service if there is a lack of property frontage and ability to place waste safely.

Mixed-use sites:

Where a development comprises both residential and commercial uses, both uses can book a collection if the waste charge is paid and Council bins are in use, and it is safe for them to place their hard waste on their property frontage.

If you're not sure call us on 9240 1111 to find out. You can find out more about the waste charge on our Understand your rates page.

How do I book a collection?

There are two ways you can book a hard waste collection:

1. Call WM Waste Management, our hard waste contractor, on 9721 1915; or

2. Use the online booking form.

After your booking has been confirmed you will be sent a 'how to guide' for using the service, which outlines how and when to place your items on the nature strip.

How much waste can I put out for collection?

You will have 2 options for your booked collection depending on how much waste you have to dispose of.

You can book either 2 collections of up to 1 cubic metre of hard waste each year. This amount is approximately equal to the size of two washing machines. Or, if you need a larger collection you can make a 'double booking' for up to 2 cubic metres.

If you book a 1 cubic metre collection but place more waste than this on your nature strip, we will collect up to two cubic metres of hard waste. We will count this as a 'double booking' and you will not be able to make a second booking for the year.

If you place more than 2 cubic metres out for collection we will leave waste in excess of 2 cubic metres and you will receive a knock back notice. You will need to remove and dispose of the remaining items.

You can leave hard waste items neatly on your nature strip starting on the weekend before your collection period. 

All items left out for hard waste collection must be light enough for two people to lift together.

What is hard waste?

You can put the following items out for collection:

  • Old or broken furniture
  • Up to 10 pieces of timber (no longer than 1.5m)
  • Boxes of odds and ends
  • Porcelain, ceramics and window glass (please wrap and label 'glass')
  • Tools and lawn mowers
  • Large toys or sporting equipment
  • Mattress and bed base (one per household)
  • Whitegoods such as stoves, washing machines, dishwashers and refrigerators. Always remove the doors from these appliances before putting them out for collection.
  • e-waste (any item with a plug, battery or cord). You can learn more about e-waste on our eWaste page.

We encourage you to look for ways to donate your items before putting them in hard waste. You can find a list of places that accept donations in Merri-bek on our Recycling A to Z page.

More information about the booked hard waste service can be found on the Promotional Flyer and Frequently Asked Questions.

  • There are certain items that cannot go in your hard waste. If you put these items out with your hard waste we will not collect them and you will receive a knock-back notice. If you receive a knock-back notice you have 24 hours to remove the incorrect items from your hard waste. If you do not remove the items you may receive a fine.

    You cannot put the following items out for hard waste collection:

    • Asbestos
    • Syringes
    • Household chemicals
    • Pesticides
    • Automotive fluids
    • Fuels
    • Building/construction/renovation materials (cement sheeting, rubble, bricks, plasterboard and concrete)
    • Tyres
    • Car batteries
    • Large car parts
    • Paint
    • Motor oil and liquid wastes
    • Gas bottles
    • Household batteries
    • Waste from commercial and industrial operations
    • Household garbage
    • Household recycling (including cardboard boxes)
    • Garden organics (such as tree prunings and branches)

    If you need to dispose of any of these items go to our Recycling A to Z page to find out where they will be accepted. Charges may apply for some services.

  • Hard waste items are either sent to landfill or recycled. Landfill harms the environment, so we want to reduce the amount of items that go there. Please consider whether you can donate, rehome or fix items before you put them out for collection. You can find a list of places that accept donations or collect them from your home on our Recycling A to Z page.

    We send mattresses and bed bases, white goods, and e-waste to be recycled after we pick them up as hard waste.

    The following items are sent to landfill:

    • Old or broken furniture
    • Timber (no longer than 1.5m)
    • Boxes of odds and ends
    • Porcelain, ceramics and window glass
    • Tools and lawn mowers
    • Large toys or sporting equipment
  • Outside of the hard waste collection period you cannot put your unwanted goods on the nature strip. This is illegal and you could receive a fine of up to $9,000.

    Your options for disposing of unwanted goods outside of the collection periods are: