How we help you live and age well

We understand that everyone’s needs are different. We offer a range of services that can be tailored to meet your needs. 

Our services are open Monday to Friday 7:30am - 5pm

Explore the options below or contact us on 9240 2302 or homecare@merri-bek.vic.gov.au - we're here to help you find the right fit.

Personal care

Need a helping hand with daily tasks? Our friendly and qualified staff are here to support you to live independently at home.

They can assist you with:

  • Showering and dressing: Maintaining your hygiene routine in the comfort of your own home.

They can show you ways to manage these tasks on your own and build your confidence in daily living.

Help around the home

 Need help around the home? Our friendly team are here to support you. From household tasks to maintenance and shopping, discover how we can help you.  

  • Taking care of a home can be a lot to manage. Our friendly and reliable support staff can assist you with household tasks you might find challenging, such as:

    • Laundry: Washing clothes and linen
    • Making your bed: Fresh sheets for a restful night's sleep
    • Light housekeeping: Vacuuming, mopping and keeping your bathroom tidy. 

    They can also provide helpful tips and suggestions on tools and products that make daily life easier.

  • Need a helping hand with groceries or other essential items? Our friendly staff can accompany you on shopping trips to your local supermarket or grocer. They'll be there to help you find the items you need and make sure everything gets home safely. 

    If you are unable or prefer not to go to the shops, our team can assist in shopping your items for you.

    Our door-to-door service also has weekly shopping shuttles to supermarkets, markets and malls.

  • Maintaining a home is important, but it can be a difficult task. Our ‘handy’ Home Maintenance staff can assist you with minor repairs, such as:

    • Replacing light bulbs
    • Changing smoke alarm batteries
    • Fixing leaky taps

    We’re here to help you maintain a comfortable and functional living space.

  • Do you want to make your home safer and more accessible? Our qualified staff can install essential modifications, such as:

    • Handrails 
    • Safety fittings
    • Installing a hand-held shower

    Some home modifications require technical drawings and instructions from an Occupational Therapist. Occupational Health services can be accessed through Community Health services with a referral from My Age Care. Your Doctor can provide you with further advice about what is available. 

    Our Home Maintenance officers cannot complete electrical tasks 

Delivered meals

We can deliver tasty and nutritious 3-course meals that can be catered to individual needs. 

These meals include: 

  • Seasonal menus: Enjoy a variety of food throughout the year to suit different tastes and dietary needs.
  • Special dietary options: We cater to specific dietary needs, including diabetes, heart health, high fibre, and texture-modified options.
  • Frozen meals for weekends: For added convenience, frozen meals can be delivered during the week to cover weekends and public holidays.
  • Friendly check-ins: When we deliver your meals, we'll take a moment to see how you're doing.

For more information, including a full menu and dietary options, please see our Delivered Meals brochure (PDF).

Door-to-door transport

Need a ride to appointments, social events, or errands? Our friendly drivers are here to assist. 

Outdoor Maintenance

Looking for a helping hand with your outdoor space? The Merri-Bek Outdoor Help and Garden Maintenance Program is here for residents aged 55 and over. This program is fully funded by the Council.

  • We can help you with a variety of tasks including:

    • General outdoor area clean-up and weeding
    • Cleaning up garden beds and/or veggie patches
    • Turning of soil
    • Help with planting
    • Pruning and hedge trimming
    • Removal of trees by an Arborist

    What's not included:

    • Regular maintenance
    • Regular lawn mowing
    • Concrete, paving and brickworks
    • Gutter cleaning

  • To be eligible, you must:

    • Be 55 years or older
    • Have a Health Care Card, Pension Card, or Veteran Affairs Card
    • Live in Merri-bek as a homeowner or renter
    • Not be receiving similar outdoor help funding through other programs (like Home Care Package or NDIS) 

  • Contact our friendly Aged and Community Support team:

    They'll check your eligibility and connect you with a qualified approved contractor to complete your requested tasks.

    Please note that funding is limited.
    Not every eligible applicant will receive services.
    If you received support in the 2023-2024 program, you are not eligible to apply until the 2025-2026 program.

Access and Support Lively

We are proud to offer Lively a CHSP-funded program that’s revolutionising aged care through intergenerational connection. 

The program pairs older community members with enthusiastic, big-hearted helpers (18-25) who bring joy, companionship and practical assistance into the lives of the community. 

By providing flexible, personalised support Lively empowers older adults to stay connected, creative and curious while thriving at home longer. All relationships are built on equality and mutual exchange where both helpers and elders contribute from each other’s experiences and knowledge. 

The program can help you out with: 

Technology - Helpers can grow your confidence with devices and learn about the online world. 

Social gardening - Helpers can be an extra pair of hands to bring some joy back to your yard. 

Help around the home - Helpers are trained to help you keep your home tidy and pleasant and tackle odd jobs.

Personal projects - Helps can help you paint outdoor furniture, organise photos, write your life story or start a new craft project. 

Transport out and about - Helpers can help you get out of the house for outings and appointments. 

How to get started

Clients will need to have been assessed via the My Aged Care website and be issued with a Social Support- Individual referral code. 

For further information and to discuss eligibility contact our Home Care Team on 03 9240 2302 or homecare@merri-bek.vic.gov.au.