Every year we ask our community how they feel about our services. This is our Community Satisfaction Survey.

In 2022, there was no significant change in the community satisfaction score across most service areas from the previous year.

We achieved an index score of 58 out of 100. This was 6 points lower than the previous year (2021).

A higher score (closer to 100) is better than a lower one.

  • 64

    index score in 2021

  • 58

    index score in 2022

When we asked local people about the direction of our performance:
  • 16%

    said our performance
    had got better
  • 57%

    said our performance
    had stayed the same
  • 19%

    said our performance
    had got worse.
  • 8%

    did not give an answer

The community rated a variety of our services highly. These included:

  • library services (75 out of 100)

  • supporting the diversity of the Merri-bek community (72)

  • customer service (68)

  • recreational facilities (71).
Libraries and supporting diversity have been our top-performing service areas over the past 4 years.

Some of our areas had a decline in scores from the previous year. The areas we have noted for attention include:
  • 2021

  • 2022

  • 59

  • 54

  • community consultation and engagement
  • 58

  • 53

  • decisions made in the interest of the community
  • 58

  • 53

  • traffic management

We will keep asking our community how they feel about the services we provide. We use this information to improve our work.

Check out the next section:

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