Every year we ask our community how they feel about our services. This is our Community Satisfaction Survey.

In 2020, there was no significant change in our performance from the previous year. We achieved an index score of 61. This was 1 higher than the previous year (2019).

A higher score (closer to 100) is better than a lower one.

  • 60

    index score in 2019

  • 61

    index score in 2020

When we asked local people about the direction of our performance:
  • 19%

    said our performance
    had got better
  • 68%

    said our performance
    had stayed the same
  • 13%

    said our performance
    had got worse.

The community rated many of our services highly. These included:

  • library services (78)

  • supporting the diversity of the Merri-bek community (75)

  • providing arts and cultural opportunities (71)

  • recreational facilities (69).
These have consistently been our top-performing service areas over the past 3 years.

Several areas saw improved scores from the previous year. These were:
  • 2019

  • 2020

  • 65

  • 68

  • family support services
  • 60

  • 63

  • keeping your local area generally free of litter
  • 54

  • 56

  • decisions made in the interest of the community
Our lowest levels of satisfaction were in:

  • parking facilities (45)

  • planning for population growth (45)

  • our general town planning policy (46)

  • traffic management (49).
These areas have been areas for improvement over the past 3 years.

The survey also asked the community what, in their opinion, should be our main service priority in the next 12 months. The key themes in their feedback were transport and open space and street maintenance.
traffic lights graphic
traffic lights graphic
Open space/street maintenance

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