Our
performance
We provide more than 150 services to our community.
In 2019-20, these included:
In 2019-20, these included:
planning permit applications received
meals delivered
kilometres of streets swept
trees planted
visitors to our libraries*
total attendance at Active Merri-bek facilities**
dogs and cats registered
tonnes of commingled recycling collected
tonnes of food and garden waste collected
of waste diverted from landfill
immunisations
We have more information about how COVID-19 restrictions affected our services. Please visit the section Challenges and the future.
We have more information about how COVID-19 restrictions affected our services. Please visit the section Challenges and the future.
*Due to COVID-19, our 5 libraries were closed from Wednesday 18 March until Monday 8 June. From Tuesday 9 June, 3 libraries re-opened with a maximum of 20 people allowed at the one time. These forced closures and restrictions lead to a 37% decrease in library attendance during 2019-20.
**Closure of our venues from 18 March due to COVID-19 had a significant impact on attendances.
**Closure of our venues from 18 March due to COVID-19 had a significant impact on attendances.
Community
satisfaction
Every year we ask our community how they feel about our services. This is our Community Satisfaction Survey.
In 2020, there was no significant change in our performance from the previous year. We achieved an index score of 61. This was 1 higher than the previous year (2019).
A higher score (closer to 100) is better than a lower one.
-
60
index score in 2019
-
-
61
index score in 2020
When we asked local people about the direction of our performance:
19%
said our performance
had got better68%
said our performance
had stayed the same
13%
said our performance
had got worse.
The community rated many of our services highly. These included:
-
library services (78) -
supporting the diversity of the Merri-bek community (75) -
providing arts and cultural opportunities (71) -
recreational facilities (69).
These have consistently been our top-performing service areas over the past 3 years.
Several areas saw improved scores from the previous year. These were:
-
2019
-
2020
-
65
-
68
- family support services
-
60
-
-
63
- keeping your local area generally free of litter
-
54
-
-
56
- decisions made in the interest of the community
Our lowest levels of satisfaction were in:
-
parking facilities (45) -
planning for population growth (45) -
our general town planning policy (46) -
traffic management (49).
These areas have been areas for improvement over the past 3 years.
The survey also asked the community what, in their opinion, should be our main service priority in the next 12 months. The key themes in their feedback were transport and open space and street maintenance.
Transport
Open space/street maintenance
Our objectives
Here you can find out about what we did during 2019-20 and the results for the community.
Our performance for 2019-20 was 80% completion of service plan actions. This was down from 95% for 2018-19. This is due to COVID-19. Many teams replaced what they were expecting to do with responses to the pandemic.
Our actions were guided by our Council Plan 2017-21. This plan was based on our vision for Merri-bek and our 3 strategic objectives.
Our 3 strategic objectives are:
Strategic objective 1:
Connected community
How we connected our community
Strategic objective 2:
Progressive city
How we built a progressive Merri-bek
Strategic objective 3:
Responsible council
How we managed our resources
Our vision
Merri-bek will be known for its proud diversity and for being a connected, progressive and sustainable city in which to live, work and play.
This is how our 2019-20 budget was split across our 3 strategic objectives:
-
19%
on Progressive city -
51%
on Connected community -
30%
on Responsible council
There are a lot of rules around how any council talks about its performance. And about how we plan for the future.
We have provided some background to help you understand these rules.
How we plan